Shipping policy

Shipping Policy

 

At Cat Group Official Shop, we work to process and ship orders as quickly as reasonably possible.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Processing may take longer during holidays, promotions, or periods of unusually high order volume.

Delivery Times

Estimated delivery times vary depending on your destination and shipping method.

Typical estimated delivery times are:

UK: 5–12 business days

International: 7–20 business days

These are estimated delivery times and are not guaranteed delivery dates.

Some products may have different delivery times. Where applicable, the estimated delivery time will be shown on the product page or during checkout.

Shipping Costs

Shipping costs are calculated and displayed at checkout unless a free-shipping offer applies.

Free-shipping promotions may have minimum purchase requirements or other conditions.

Tracking

Where tracking is available, tracking information will be provided after your order has been shipped.

Tracking information may take some time to become active after the carrier receives the package.

Shipping Delays

Delivery may be delayed due to circumstances outside our reasonable control, including:

Carrier delays

Weather

Customs processing

Public holidays

Incorrect or incomplete addresses

High shipping volumes

Other unexpected circumstances

We will do our best to assist you if a shipping issue occurs.

Incorrect Shipping Address

Please carefully check your shipping address before completing your order.

If an order has already been shipped to an incorrect address provided by the customer, additional shipping charges may apply to resend the order.

Lost or Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, and the delivery carrier first.

If you still cannot locate the package, contact us for assistance.

Customs and Import Charges

For international orders, customs duties, import taxes, or other charges may apply depending on the destination country.

Unless explicitly stated otherwise at checkout, such charges are the customer's responsibility.

Contact Us

Cat Group Official Shop

Email: catgroupofficiallily@gmail.com

WhatsApp:  447706921994