Refund policy

Return & Refund Policy

 customers and their pets to be happy with their purchases. If you are not satisfied with your order, please contact us and we will do our best to assist you.

Returns

You may request a return within 14 days of receiving your order, provided that:

The product is unused and in its original condition.

The product is in its original packaging, where applicable.

The product has not been damaged through misuse or improper handling.

You provide your order number and details of the issue.

Certain products may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions. Any non-returnable products will be identified where applicable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

Your order number

A description of the problem

Clear photographs or video showing the product and packaging

After reviewing the issue, we may offer a replacement, refund, or another appropriate solution.

Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will normally be issued to the original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider.

Return Shipping Costs

Unless the product is defective, damaged, or incorrectly supplied, the customer may be responsible for return shipping costs.

Original shipping charges may not be refundable unless required by applicable law.

Late or Missing Refunds

If your refund has been approved but you have not received it, please first check with your bank or payment provider.

If you still need assistance, contact us.

Contact

Cat Group Official Shop

Email: catgroupofficiallily@gmail.com

WhatsApp: 447706921994